Frequently Asked Questions

We deliver worldwide to over 190 countries! Your book is printed at the facility closest to you — with print locations in the United States, Canada, United Kingdom, France, Australia, and India — so it reaches you as quickly and affordably as possible. A small number of countries are excluded due to international shipping restrictions (see below).

Due to international trade restrictions and logistics limitations, we're currently unable to ship to: Belarus, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Iran, Kiribati, Myanmar (Burma), Nauru, Niue, North Korea, Region of Crimea, Russia, Saint Helena, Ascension & Tristan da Cunha, Saint Pierre & Miquelon, São Tomé & Príncipe, Sierra Leone, Solomon Islands, Somalia, South Sudan, Sudan, Syria, Tajikistan, Tokelau, Turkmenistan, Tuvalu, Ukraine, Venezuela, and Yemen. We are also currently unable to offer online ordering to South Africa and Israel due to shipping cost limitations — if you are located in either of these countries, please contact us before placing an order and we will do our best to arrange delivery for you. If your country is not on this list, we can deliver to you.

Delivery times depend on your location and the shipping method you choose. Standard (economy) shipping is included free with every order and typically takes 9–21 business days. Priority shipping takes 7–13 business days, and Express shipping takes 5–9 business days. Please allow an additional 3–5 business days for printing before shipping begins. Your book is printed at the nearest facility to your delivery address (US, Canada, UK, France, Australia, or India) to minimise transit time.

For international deliveries, local customs and immigration agencies may apply duties or taxes on packages arriving from outside your country. These fees vary by destination and are the responsibility of the recipient. VAT is included for deliveries within the EU and UK. We recommend checking your country's import regulations if you're unsure.

After you complete the form and select your cover, we'll email you a summary PDF with your order details and story outline. Your personalized book is then printed by our shipping partner and shipped directly to your address. The complete process from order to delivery typically takes 8-14 days depending on your location.

You'll receive an email with a summary PDF containing your order details, story outline, and chapter breakdown after cover selection. This lets you see exactly what your book will contain before it's printed.

We offer a story refinement feature where you can choose from multiple plot variations before payment is made, and prior to the full book being created. This helps ensure the story matches your vision. Once the generated book is sent for printing, it cannot be changed or modified.

Absolutely. We take privacy seriously. Your personal details are only used to create your unique story and are never shared with third parties. Photos uploaded for cover generation are processed securely and not stored permanently.

Yes! During checkout, you can select the quantity of books you'd like to order. We offer bulk discounts: 5% off for 2-4 books, 10% off for 5-9 books, and 15% off for 10+ books.

We offer a wide variety of genres including Comedy, Western Comedy, Sci-Fi Comedy, Fantasy Adventure, Mystery/Detective, Superhero Parody, Historical Fiction, Noir, Romantic Comedy, and Drama. Each genre creates a unique atmosphere and story style.

During the book creation process, you'll have the option to upload a photo. Our AI uses this to create a personalized illustrated cover featuring the main character. If you prefer not to upload a photo, we'll create an artistic cover based on your character description.

We accept all major credit cards through our secure Stripe payment processor. Your payment information is encrypted and never stored on our servers.

Because every novel is custom-written, printed on demand, and can't be re-sold, we don't issue change-of-mind refunds. What we do offer is a quality guarantee: if your book arrives damaged, defective, or you receive the wrong item, contact support@yourownnovel.com within 30 days of receipt with a photo and your order number and we'll make it right — usually with a free replacement. We also do not refund orders that fail to arrive because of an incorrect shipping address you entered at checkout, so please review your details carefully before paying.

Our production process starts the moment your order is confirmed — we immediately begin generating your plot, outline, and cover options. You can still cancel your order or update your shipping address right up until you select your cover. Once you've chosen a cover, full book generation and printing kick off straight away, and we're no longer able to cancel or change your order. To request a cancellation before cover selection, email support@yourownnovel.com with your order number.

Inspect your parcel as soon as it arrives. If the book is damaged, defective, or you received the wrong item, email support@yourownnovel.com straight away with a photo and your order number, and we'll resolve it quickly — typically with a free replacement at no extra cost to you.

If a refund is approved, we'll issue it back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post the funds. If you haven't seen the refund 15 business days after we've issued it, please email support@yourownnovel.com and we'll chase it up with the payment processor.

If your parcel is still in transit beyond the standard delivery window, we can't issue a refund until our courier confirms the parcel as lost — typically after the maximum delivery window has lapsed. Once it's confirmed lost, we'll re-print and re-ship at no cost to you. Please note that we can't refund accidental or duplicate orders, or orders that went to a wrong address you entered at checkout.

Please email support@yourownnovel.com before sending anything back — we'll provide return instructions and the correct return address. Items posted back without prior contact can't be accepted. To be eligible, the book must be in the same unused condition you received it. Return postage is the customer's responsibility unless the issue was caused by us (damage in transit, manufacturing defect, or incorrect item) — in which case we cover it.